100% Satisfaction Guarantee
We want you to feel confident in your purchase. Every product is carefully inspected and double-checked before shipping. When your order arrives, please inspect the product to ensure it is in good condition.
If you discover a manufacturing defect or shipping damage (non-human factors such as breakage), please take clear photos, do not use the product, and contact us within 14 days of delivery. Once confirmed, we will arrange a replacement or refund.
Returns & Exchanges
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Products must be unopened, unused, and in original packaging to qualify for return within 14 days.
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For hygiene reasons, once the protective seal or plastic packaging is opened, the product cannot be returned unless it is found defective or damaged upon opening.
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Please carefully inspect your order before removing the protective seal.
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Returns or exchanges are at the customer’s expense unless the product is defective.
Note: Disliking the product after use does not qualify as a defect. Refunds are not available in these circumstances due to the personal nature of these items.
Damages & Warranty
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We only accept claims for products damaged on arrival or confirmed defective.
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If your item arrives damaged, please contact us within 24 hours with photos or videos showing the issue.
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Products damaged due to improper use or mishandling are not eligible for return or exchange.
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Please handle products carefully to avoid avoidable damage.
Your feedback is always appreciated, as it helps us improve our products and prevent similar issues in the future.
Order Cancellations
Orders are processed quickly, usually within 12 hours of payment. Please review your order carefully before confirming.
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Cancellations within 12 hours: 5% processing fee (bank/PayPal charges).
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Cancellations within 12–24 hours: 20% cancellation fee.
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Orders already shipped cannot be canceled.
All cancellation requests must be submitted promptly via email or live chat.
Undeliverable Orders
Please ensure your shipping information is accurate. Orders returned due to incorrect or incomplete addresses will incur a 50% processing fee. Shipping fees are non-refundable.
Now this reads as a generic Return & Guarantee Policy — no store name, no email, and ready for your own contact details.